Refund policy

Refund policy

We want you to love what you get from Ralph. If something isn’t right, here’s how we’ll fix it.

Damaged, faulty or wrong items
If your order arrives damaged or faulty, or isn’t what you ordered, email us at hello@ralph.world within 30 days of delivery. Include your order number and a photo if you can. We’ll send a replacement or give you a full refund, including postage. You won’t need to send a damaged magazine back.

Orders that don’t arrive
If your order hasn’t arrived within 14 days of dispatch in the UK, or 28 days outside the UK, let us know. We’ll check with our courier and send a replacement or a refund.

Changed your mind?

  • Merch and other products: you can cancel within 14 days of receiving your order. Tell us by email, then send the item back unused and in its original condition within 14 days of telling us. You pay the return postage. Once we receive it, we’ll refund the item price and the original standard delivery cost.
  • Single magazine issues: UK law doesn’t give a cancellation right on individual copies of a magazine, so we can’t take these back if you change your mind. If there’s a problem with your copy, see “Damaged, faulty or wrong items” above.

Subscriptions

  • You can cancel your Ralph subscription at any time from your account on ralph.world. You’ll keep your benefits until the end of the period you’ve already paid for, and you won’t be charged again.
  • If you change your mind within 14 days of receiving your first issue, email us and we’ll refund your payment.
  • After that, we don’t refund billing periods you’ve already started.
  • Your subscription covers issues published while it’s active. We don’t send back issues from before you joined.

Refunds
Refunds go back to your original payment method within 14 days of us approving them or receiving your return. Your bank may take a few more days to show it.

Returns address
Ralph Magazine
27-33 Bethnal Green Rd
London
E1 6LA
United Kingdom

Please email us before sending anything back.

Get in touch
Email hello@ralph.world. We aim to reply within 2 working days.

None of this affects your statutory rights.